Enhance employee engagement. Develop high performance culture. Drive happiness quotient

Governments are proactively working to establish systems and process that drive customer engagements and happiness. Service excellence is a key benchmark being leveraged to ensure government departments are creating a high-performance culture and driving happiness quotient for customers.

Is this a priority for your organisation?

Join us at the leading Service Excellence & Customer Happiness Week event taking place from 26-28 November 2018 in Dubai to ensure your organisation is at the forefront of service excellence and customer happiness.


What will be covered?

INNOVATION & DIGITAL COMMUNITIES

  • Establishing government innovation labs: Models for success
  • The digital impact! Societal effects of AI, IoT, AR, blockchain and beyond
  • Building data-driven communities for advanced government performance
  • Innovation frameworks to unlock creativity in government workers

CITIZEN HAPPINESS & WELLBEING

  • The secret to achieving authentic, sustainable happiness
  • Embedding positivity into government mindsets & workplaces
  • Activating citizen engagement & enthusiasm
  • Achieving real-time happiness through data insights

PERFORMANCE EXCELLENCE & BENCHMARKING

  • Reviewing the most important government metrics for success
  • The role of analytics in performance management
  • Global benchmarking showcase: Becoming No. 1
  • Effective government frameworks

CUSTOMER SERVICES & EXPERIENCE

  • Next-gen user experiences & services through emerging tech platforms
  • The role of robotics in government contact centres
  • Creating a world-class culture to deliver world-class services
  • Future strategies for capturing & utilising customer feedback

Who is this event for?

CXOS, DIRECTORS AND LEADERS FROM GOVERNMENT, MINISTRIES & AUTHORITIES SPEARHEADING:

  • Operations
  • Innovation
  • Happiness
  • Performance Management
  • Customer Service
  • Benchmarking
  • Strategy
  • Transformation
  • Digital
  • Service Delivery
  • Quality

Why attend?

Ensure your organisation is armed with the strategies, tools and know-how to accelerate your performance objectives

Benchmark against the best! Join the leading minds in government excellence from across the globe to see what they envisage citizen services to look like

Next-gen thinking to drive next-gen services! Meet with start-ups, innovators and tech masterminds looking to reinvent government excellence

GOVERNMENT EXCELLENCE WEEK IN NUMBERS

200+

ATTENDEES

40+

SPEAKERS

20+

EXHIBITORS

5

INTENSIVE WORKSHOPS

5

INNOVATION TOURS

Sponsors & Exhibitors
Media Partners