26 - 28 November, 2018
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates

Conference Day One: Monday, 26 November 2018

9:00 am - 9:15 am Visionary opening address

DESIGN THINKING AND INNOVATION IN FORGING THE WAY TO EXCELLENCE

9:30 am - 10:00 am The corporate happiness platform

10:00 am - 10:30 am REGIONAL TRAILBLAZERS: Service excellence – it’s about the mindset! Exclusive insights into Dubai Police’s 7 stars project

10:30 am - 11:00 am THE BIG IDEA: 10x Dubai - Leading the way in disruptive innovation

Hussain Al Fardan - Head of Innovation, Dubai Customs
  • 10x Dubai: Vision, mission and strategy
  • Insight into the 10x framework and projects
  • Opportunities for start-ups and disruptive solutions
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Hussain Al Fardan

Head of Innovation
Dubai Customs

11:00 am - 11:30 am SPEED NETWORKING - Swap business cards and break the ice with fellow participants

11:30 am - 12:00 pm Man, machine and workplace happiness: How AI is transforming the workplace

Ali Khaled Alhashmi - Senior Vice President & Head of Human Resources & Centre of Excellence Group, Union National Bank
  • Beating the Sunday blues: How AI an help your colleagues love Sunday again
  • Detecting workplace happiness and reshaping employee experience through AI
  • How AI and humans can co-exist harmoniously
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Ali Khaled Alhashmi

Senior Vice President & Head of Human Resources & Centre of Excellence Group
Union National Bank

12:00 pm - 12:30 pm INSPIRATION TALK: Two heads are better than one: Who is the other head?

Dr. Zain Tahboub - Chief Advisor, Director of Excellence and Innovation, Dubai Aviation Engineering Projects
The talk will be addressing future plans for innovation and support
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Dr. Zain Tahboub

Chief Advisor, Director of Excellence and Innovation
Dubai Aviation Engineering Projects

  • Debating the biggest internal barriers to achieving your innovation and customer goals
  • Re-engineering processes to support an innovation agenda
  • Creating innovation frameworks to unlock creativity and enhance service
  • How to increase employee engagement with your innovation programmes

Panellists:
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Dr. Zain Tahboub

Chief Advisor, Director of Excellence and Innovation
Dubai Aviation Engineering Projects

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Jemma Greene

Chief Innovation Officer
City of Canning, Australia

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Hussain Al Fardan

Head of Innovation
Dubai Customs

1:00 pm - 1:30 pm TECH TALK: Psychology at work: Improving wellbeing and productivity in the workplace

Dr. Mansoor Habib - Senior Director - Employee Happiness, du
  • Collaborative workspaces: Facilitate enhanced human interaction to spur collaborative thinking
  • Developing a culture of freedom and flexibility into your work environment
  • Healthy workspace design: Insight into architectural considerations that boost employee levels
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Dr. Mansoor Habib

Senior Director - Employee Happiness
du

1:30 pm - 2:00 pm NETWORKING LUNCH BREAK

COMBINING DIGITAL AND INNOVATION TO CREATE THE ULTIMATE CX

DEVELOPING YOUR CUSTOMER HAPPINESS FRAMEWORK

INTERACTIVE DISCUSSION HUDDLES

The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.