26 - 28 November, 2018
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates

Syeda Kanizul Fatma


Chief Knowledge Officer
SEWA


1:15 PM REGIONAL TRAILBLAZER: SEWA customer-centric model: Delight customers, every single time

  • Insight into this bespoke model that transformed SEWA into a customer-facing brand
  • Understand what it takes to sustain SEWA brand identity to retain loyal customers
  • From a call centre to a listening centre: Redefining SEWA’s customer service pledge

9:15 AM LEADERS EXCHANGE PANEL: Market Analysis: Exploring the possibilities and the opportunities for bots

  • Insight into the chatbot ecosystem
  • Examining the applications and use cases that are succeeding
  • How to generate ROI quickly


Check out the incredible speaker line-up to see who will be joining Syeda Kanizul.

Download The Latest Agenda